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  • How much does it cost to have my dog groomed?
    Prices vary per dog and dog breed. These factors are size of dog, coat type, coat condition and dog's behaviour. We can give a rough guide based on the breed of your dog, but please note there may be additional charges if the groom takes a long time, the number of staff needed, the dog is aggressive or will not stay still, or if the fur blunts our implements.
  • How far in advance do I need to book?
    We recommend booking at least a couple of months in advance to ensure that you get an appropriate appointment time and day. We do however try to keep a few last-minute appointments available for new customers and customers that may have forgotten to book in.
  • What if I'm running late for my appointment?
    We only have a very small window where we can accept customers running late as this knocks our schedule out for the whole day. Please advise us if you're running late and we will do our best to accommodate, but cannot do this if it is more than 15 minutes. At this point a missed appointment fee may still be incurred.
  • What if I need to change or cancel my appointment?
    Please give us as much notice as possible. We are happy to change appointments in advance and always strive to accommodate your needs. However, cancellations or changes within 24 hours of your appointment may incur a cost, due to the financial impact that not filling the appointment has on our small business.
  • How regularly should I have my dog groomed?
    This depends very much on the breed and coat type of your dog. For curly coated dogs such as cockapoos, it is vital that they are groomed regularly to avoid matting. There are 3 variables that decide how regularly your dog requires grooming. 1: How often your dog requires brushing and is brushed at home. 2: The length of time you book between grooms. 3: The length we cut your dog's coat. Schedules for cockapoos tend to be between 6 and 8 weeks, Spaniels may be closer to 8 to 10 weeks, and double coated dogs such as retrievers would be every 3 months or so. Please work with us so we can create the optimum schedule for your dog.
  • Do you offer just nail clipping?
    Yes! We clip a full set of dog's nails for £10 regardless of breed. We also include a free paw check and pad trim if necessary; this ensures we don't find any uncomfortable objects between their toes or under their paws. We also offer a Nail & Ear package for £15, saving you £5. No matter the breed/size of your dog, we will cut their claws, check the health of their paws and clean their ears.
  • Do you offer teeth cleaning?
    We offer an ultrasonic teeth cleaning course for dogs. This is to remove plaque and tartar, and depending on the condition of your dog's teeth, could take anything from 1 session onwards. This also prevents your dog from having plaque and tartar built up. This does not replace other dental treatment your dog may need from your vet, so please seek their advice if you are worried about other dental concerns with your dog. Teeth cleaning costs £20 per half hour session and can be booked in as regularly as once a day, or once a week etc. There will be a one off fee of £10 for your dog's toothbrush head at the start of their treatment. Please contact us to find out more. Teeth Cleaning Package: Get 3 sessions for £60 instead of £70. Contact us to book this in!
  • Do you offer ear cleaning?
    Yes! We will clean your dog's ears for just £10, no matter their size or breed. To book, please contact us. We also offer a Nail & Ear package for £15, saving you £5. No matter the breed/size of your dog, we will cut their claws, check the health of their paws and clean their ears.
  • How will I know when my dog is ready to be picked up?
    We will contact you and advise via text or phone call unless previously arranged at drop off.
  • Can I stay with my dog during the appointment?
    Dogs generally are worse behaved when their owners attend appointments. We do not take owners in with their dogs as a rule, as this affects our insurance, the dog's behaviour and other dogs we may have in. We understand that for your first groom especially its hard to leave your dog with us, but assure you it's best to let us do our thing and develop a bond with your dog. We are happy to keep you updated during the groom if you are concerned their first couple of times or have had issues before. Very occasionally we do ask that you attend a part of your dog's appointment if it is beneficial and safer to do so.
  • What can I do at home to prepare my dog for the grooming experience?
    For dogs that have never been groomed and need clipping, it's good to get them used to having a bath, use your hair dryer around them and it's even a good idea to use an electric toothbrush with no head to get them used to the vibration sensation that they struggle with at first. Play with your dogs paws as much as possible, they often have tickly feet! And for curly and long coated dogs, get them used to brushing as early as possible. Make sure you use the correct brush for their coat. Please contact us if you need any advice on this.
  • How many dogs do you have in at one time?
    We generally have two dogs in at the same time, one is being washed and prepped as the other one is being trimmed, in different rooms in the salon. Dogs from different families are never face to face, although they may see each other from the grooming table or bath, or through the gates. We happily take more than one dog from the same family at one time.
  • How long will it take to groom my dog?
    Appointment times vary from 1 hour to 3 hours, for example a wash and dry for a short hair dog will be 1 hour, whereas to groom a large cockapoo will be nearer 2 hours. These times depend on the coat condition and behaviour of the dog.
  • What if my dog has fleas?
    Please do not bring them to the salon. Advise us as soon as possible and seek treatment from your vet urgently. If we find your dog has fleas there will be an additional fee charged.
  • What if my dog is in season?
    Please contact us and advise prior to your appointment. Dogs are often a little out of sorts if they are in season and don't always appreciate being groomed during this time. Also the scent of a female in season can cause havoc with fully intact male dogs that may come into the salon during or after your dog has been in. Please discuss this with us.
  • What if my dog has sensitive skin?
    Please advise any skin conditions that your dog may have when booking. We use high quality shampoo with hypoallergenic options available. Or if your dog has medicated shampoo, please do bring this with you so we can use that instead.
  • What if my dog is elderly or has mobility issues?
    Please advise us of your dog's issues before your appointment, we have invested in a lot of specialist equipment to ensure less mobile dogs don't need to be lifted or have difficulties moving around. We have electric tables and an electric bath which enables dogs to enter them from the floor. We also have extra staff available to help support the dog during the grooming process if necessary.
  • What if my dog can be nervous/ aggressive?
    Please advise this upon booking your appointment. We are experienced and have many nervous dogs and their behaviour manifests in different ways. We are happy to work with you and your nervous/ aggressive dog to try and cause as little stress to them during their appointment as possible. It is very important that you tell us if your dog is likely to bite us so we can take the correct precautions.
  • What if my dog doesn't get on with other dogs?
    If your dog is very reactive to other dogs, please advise us when booking and we will do our best to ensure that it does not set eyes on other dogs. We do not mix dogs from different families.
  • What if my dog is matted?
    It is likely that your dog's coat will need to be clipped off short, this is because under the animal welfare act, causing your dog discomfort by trying to brush out matts is not something we would do. If it has a few knots, it is possible to trim these out individually, but this takes us a lot longer to do. Shaving off a big dog blunts our equipment so we need to add this to the groom price to cover the cost of sharpening. There is also a higher risk that your dog will be nicked, as matts can pull the skin through the clipper blades. Of course we always take utmost care when shaving a dog, but cannot take responsibility for an nicks or cuts this may cause when their coat has been neglected at home.
  • What if I'm embarrassed about the condition of my dog?
    Please do not let this prevent you booking an appointment. If your dog's coat condition has been neglected we want to help your dog to relieve the discomfort they may be in. Advise us at the time of booking so we can allow additional time for the appointment. Our aim is not to embarrass or judge, our aim is to help the dog.
  • What age can a puppy be groomed from?
    For breeds that will need grooming for the rest of their lives, it is very important that they come in and experience a groom as soon as possible. Their first groom is best as soon as they have been fully vaccinated. For dogs that need to be clipped all over, for example cockapoos, there is no minimum age that they should be, as long as they are ready to take the experience. The time they should have their first hair cut depends very much on your emotional attachment to your baby fur, as well as how well you are keeping them knot free at home with brushing. Please call us to discuss a grooming schedule for your puppy.
  • Is there parking?
    We have a limited amount of parking outside, which is mainly used for pickup/ drop off if you are not staying for any length of time. Otherwise, there is a free public car park located just around the corner, about a couple of minute's walk from the Dog Groomery.
  • What stock is available in the shop?
    We stock a range of dog goodies, from treats to toys, coats to collars. Take a look at our online shop for more of an idea of what we have here at the Dog Groomery and Dog Shop.
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